Shipping & returns

We can now ship to:

Antigua, Australia, Austria, Azerbaijan

Bahamas, Barbados, Belgium, British Overseas Territories

China

Dutch Overseas Territories

Fiji, France/Monaco, French Overseas Territories

Georgia, Germany, Guernsey

Hong Kong

Iceland, Israel

Japan, Jersey

Kazakhstan

Lichtenstein

Macau, Madagascar, Malaysia

Namibia, Netherlands, New Zealand, Norway

Philippines

Singapore, South Africa, South Korea, St Lucia, St Vincent, Sweden, Switzerland

Taiwan, Thailand

Vietnam

For countries within the EU:

We've included duties & taxes into the cost of the product so you won't have anything else to worry about when it gets to you.

For countries outside of the EU: 

Please note that you may be charged with VAT and excise duty by your local authorities or by the transport company when your shipment arrives in your country.

Shipping times:

Zone 1 (3-5 days): 

Guernsey

Jersey

Lichtenstein

Norway

Switzerland

Zone 2 (1-2 days): 

Iceland

Israel

 

Zone 3 (2-4 days):

Australia

China

Hong Kong

Japan

Korea (South)

Malaysia

New Zealand

Philipines

Singapore

South Africa

Taiwan

Thailand

Vietnam

Antigua

Azerbaijan

Bahamas

Barbados

British Overseas Territories

Dutch Oversea Territories

Fiji

French Overseas Territories

Georgia

Kazakhstan

Macau

Madagascar

Namibia

St. Lucia

St. Vincent

 

Shipping

Shipping fees and delivery times vary according to your order size and location and will be displayed at the point of checkout.

To guarantee a safe delivery we only work with the logistics partners UPS and DHL.

Please note that, for organizational reasons, Selection Prestige GmbH may change logistics partners without informing you. Unfortunately, we are not always able to guarantee a delivery by UPS, if chosen by the customer. However, customers will only have to pay the costs of their chosen delivery option.

 

Merchandise Products

Merchandise is supplied by our partners Printful Ltd. We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at merch@jamesgin.com. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received.

Refund Policy:

Please contact Selection Prestige before attempting a return. All refund requests must be made within twenty (20) days of the receipt of delivery date. Selection Prestige will work with the Retailer to arrange for a return, refund or credit, but returns, refunds or credits are not accepted by all Retailers in all countries. If you suspect a Product is spoiled or defective, please put the cork back into the bottle and contact Selection prestige. 

Selection prestige will contact the Retailer and advise you of next steps. There are no refunds for empty bottles. Spoiled or defective Products may generally be exchanged for an item of equal or greater value only.

If the Retailer sent you the wrong Product, please contact Selection Prestige immediately to arrange for a replacement through the Retailer.